Customer support outsourcing continues to grow in 2026 as companies look for ways to scale operations while keeping costs under control. The biggest question most businesses ask is simple: how much does it actually cost?
Outsourcing Costs Vary by Region
Traditional markets like the US and Western Europe come with significantly higher operational costs. While popular offshore regions have seen price increases due to rising demand, emerging European destinations like Kosovo offer a perfect balance.
In Kosovo, customer support outsourcing typically starts from $11 USD per agent, depending on the complexity of the role, required experience, and coverage. This allows companies to reduce costs while still building reliable, long-term teams.
What’s Included in the Cost?
When you outsource with a partner, your per-hour or per-agent fee usually covers much more than just a salary. It includes:
- Recruitment & Onboarding: Finding and vetting the right talent.
- Infrastructure: High-speed internet, workstations, and security.
- Management & HR: Handling payroll, benefits, and daily supervision.
- Training: Initial and ongoing skill development.
Why Companies Are Choosing Kosovo
Kosovo is becoming one of Europe’s fastest-growing destinations because it offers strong value. For startups, SaaS companies, and e-commerce brands, the combination of technical knowledge and high motivation leads to lower turnover and better performance than traditional hubs.
Is Outsourcing Customer Support Worth It?
For most growing companies, outsourcing is a strategic operational decision. It reduces overhead and improves efficiency. The key is choosing the right partner who prioritizes quality alongside affordability.
"The OLYMP advantage allows businesses to scale faster without the weight of internal overhead, starting at just $11 USD."
OLYMP BPO helps you build dedicated teams in Kosovo. To learn more about our pricing and how to get started, visit olympbpo.com.