Frequently Asked  Questions

Our primary language is English (C2 Proficiency), but we also provide native-level support in German, Italian, French, Dutch, Turkish, and Spanish to serve the European and US markets.

Operating from the Central European Time (CET) zone allows us to provide smooth real-time support for European clients and early-morning/late-night coverage for US-based businesses, ensuring true 24/7 operations.

Our minimum team size is 5 employees. We are built for speed: small teams are onboarded in 7–10 days, while larger teams of 10–15 can be ready within 14–21 days.

We strictly adhere to GDPR and international data protection standards. Our facilities in Prishtina utilize secure infrastructure, encrypted data handling, and strict confidentiality protocols to keep all client data secure.

Yes. Beyond customer support, our developers deliver tailored software, web and app development, and technical solutions using modern stacks like React, Node.js, and Python.

Kosovo is ranked as the #1 safest country in Europe and #3 globally. Combined with the continent's youngest workforce and high English proficiency, it offers lower operational risk and higher talent retention than traditional BPO hubs.

We utilize continuous team training, performance monitoring (KPIs), and strict quality assurance (QA) processes to ensure OLYMP consistently delivers high-performance results.

We offer flexible, transparent pricing including hourly rates or monthly retainers. This allows you to scale your costs directly with your business growth without hidden overhead.

Yes. OLYMP manages all HR responsibilities including payroll, benefits, and PTO. We recommend clients provide product-specific training while we handle the operational 'train-the-trainer' and management aspects.