10Languages Supported
Native-level English (C2) plus fluency in German, French, Italian, Spanish and more.
Our Services
BPO Services That Scale
From 24/7 customer support to technical development and AI-powered solutions, OLYMP BPO delivers dedicated teams that integrate with your operations and grow as you grow.
24/7Global Coverage
Round-the-clock support in CET, aligned with US, UK and European business hours.
GDPRCompliant
Fully GDPR and UK GDPR compliant with enterprise-grade security and infrastructure.
50–60%vs In-House
Cut operational costs without compromising on quality, talent or delivery speed.
What services does OLYMP BPO offer?
OLYMP BPO is a business process outsourcing company in Prishtina, Kosovo, founded in 2018. It provides three service lines: customer support (phone, chat, email, technical and multilingual support), back-office operations (data entry, order processing, finance administration, virtual assistance) and tech development (dedicated software and data teams), plus AI-assisted support tools. All work is done by dedicated full-time employees.
- Customer support
- Call center, live chat, email, technical support, 24/7 and multilingual
- Back office
- Data entry, order processing, CRM, documents, finance admin, VAs
- Tech development
- Web, mobile, cloud, QA and data engineering teams
- Delivery
- Dedicated teams in Prishtina, Kosovo, working in client tools
Core Services
Three pillars built for scale.
Dedicated teams. Transparent operations. Real outcomes not just promises.
3 pillars · all interconnected
AI Layer
AI Solutions
Bridging human expertise and automated efficiency. Our AI-driven tools reduce response times and handle routine tasks so your agents can focus on complex, high-value interactions.
AI Chat Support
Live and active. Handles common customer questions, guides users through basic tasks, and delivers instant responses to frequent inquiries around the clock.
AI Email Support
Automatically manages routine email inquiries, triages messages by priority, and streamlines communication workflows.
AI Voice Support
Handles basic inbound voice calls, gathers key information, and routes to the right live agent faster first-contact resolution every time.
Choosing the right service and engagement model
Use this guide to match what you need to the right OLYMP BPO service, and to understand how engagements are structured.
Which service fits which problem?
| If you need to… | Look at |
|---|---|
| Answer more customers, faster, in more hours | Customer support outsourcing, 24/7 support |
| Serve customers in German, French, Italian or other languages | Multilingual customer support |
| Run a phone operation for service or sales | Call center outsourcing |
| Clear an administrative or data backlog | Back-office operations, data entry |
| Get help for a busy executive or small team | Virtual assistants |
| Book more sales meetings | Lead generation and appointment setting |
| Add engineering capacity to a product | Dedicated software development team |
| Support your employees' IT needs | IT help desk outsourcing |
How are engagements structured?
- Dedicated teams of full-time employees who work only for one client
- A minimum starting team of five people, scaling as volume grows
- Work inside the client's own tools: helpdesk, CRM, ERP, repositories
- KPIs agreed with the client and reviewed in regular reports
- A minimum one-year contract after an initial trial period
Where do AI tools fit?
OLYMP BPO also provides AI-assisted solutions for chat, email and voice: AI agents can answer simple, well-documented questions around the clock, triage and draft email replies, and route callers by intent. Complex, sensitive or high-value conversations are handed to people. The aim is to remove repetitive work, not to replace human judgement.
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Can services be combined?
Yes. Many clients start with one service, such as customer support, then add a back-office process or a second language once the first team is stable. Combining services under one provider means one contract, one management structure and one security setup, but each team keeps its own scope and KPIs.
What do you need to get a proposal?
- The work to be done and roughly how much of it (volumes, seats or backlog)
- Languages, channels and hours
- Tools the team must use
- How you will measure success
- When you want to start
Get Started
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Seats ready for deployment. Tell us what you need and we'll have your team operational from day one.
