Dall'assistenza clienti 24/7 allo sviluppo tecnico e soluzioni basate su AI, OLYMP BPO fornisce team dedicati che si integrano nei tuoi processi e crescono con il tuo business.
Oltre 8 Lingue Supportate
Copertura Globale 24/7
Conforme al GDPR
Risparmio >60% vs Gestione Interna
Servizi BPO Core
Omnicanale · 24/7
Assistenza Clienti
Supporto clienti multilingue ad alta empatia su ogni canale, progettato per proteggere il tuo brand e scalare con la tua azienda. Inglese livello C2 e fluidità in oltre 7 lingue.
→Gestione Chiamate in Entrata
→Vendite Outbound e Lead Generation
→Live Chat 24/7
→Supporto Email Professionale
→Supporto Tecnico — Livello 1 e 2
→Gestione Helpdesk e Ticketing
Industries served
E-commerce e RetailTecnologia e SaaSSanitàAssicurazioniTelecomunicazioniViaggi e OspitalitàLogisticaIstruzione ed EdTech
Precisione · Scalabilità
Operazioni di Back Office
Servizi di amministrazione e gestione dati orientati alla precisione che riducono i costi operativi, liberano il tuo team core e scalano in base alle tue necessità.
→Data Entry e Processazione Dati
→Gestione e Tracciamento Ordini
→Assistenza Virtuale
→Supporto Amministrativo e Scheduling
→Monitoraggio e Follow-up dei Workflow
→Gestione Documentale e Archivio
Full-Stack · Cloud
Sviluppo Tecnologico
Sviluppatori dedicati ed esperti cloud che offrono soluzioni digitali end-to-end: da web e mobile app a pipeline di dati e infrastrutture su AWS, Azure e GCP.
→Sviluppo Web e Mobile
→Sviluppatori Software Dedicati
→Ingegneria Software e API Backend
→Architettura Dati e Pipeline ETL
→Supporto Cloud e Infrastruttura
→Soluzioni Tecniche Personalizzate
Stack
ReactNode.jsPythonJavaSQLBigQueryAWSAzureGCP
Il Vantaggio Strategico Nearshore
Oltre la posizione geografica, sfruttiamo l'ecosistema tech ad alta densità del Kosovo per fornire un DNA operativo d'eccellenza. Non ci limitiamo a coprire turni; schieriamo unità agili e multilingue che si integrano nei tuoi cicli di sprint e ottimizzano i tuoi margini.
24/7
Operazioni Globali Sincronizzate
Zero
Attrito di Conformità
Elite
Competenza Inglese C2
Agile
Adattabilità Tecnica
Soluzioni AI
Uniamo l'esperienza umana all'efficienza dell'automazione. I nostri strumenti basati su AI riducono i tempi di risposta e gestiscono i task di routine, permettendo ai tuoi agenti di concentrarsi su interazioni complesse e ad alto valore.
DISPONIBILE ORA
Supporto Chat AI
Attivo e dinamico. Gestisce le domande comuni, guida gli utenti nei task base e fornisce risposte istantanee 24 ore su 24.
PROSSIMAMENTE
Supporto Email AI
Gestisce automaticamente le richieste email di routine, classifica i messaggi per priorità e ottimizza i flussi di comunicazione.
PROSSIMAMENTE
Supporto Vocale AI
Gestisce le chiamate vocali in entrata di base, raccoglie informazioni chiave e le instrada all'agente giusto per una risoluzione rapida al primo contatto.
Pronto a costruire il tuo team dedicato?
Postazioni pronte per l'implementazione. Dicci di cosa hai bisogno e renderemo il tuo team operativo dal primo giorno.
Complete BPO Services from Kosovo — Customer Support, Back Office & Tech Development
OLYMP BPO provides comprehensive business process outsourcing services from Prishtina, Kosovo to companies across the United States, United Kingdom, Switzerland, and European Union. All services are GDPR compliant, delivered by full-time dedicated employees operating 24 hours a day, 7 days a week in the CET timezone.
Customer Support Outsourcing Services
Our multilingual customer support teams handle inbound call handling, outbound sales and lead generation, 24/7 live chat engagement, professional email support, technical support tier 1 and tier 2, and helpdesk and ticketing management. Agents operate at C2 English proficiency with additional native-level capability in German, French, Italian, Spanish, Dutch, and Turkish. We serve e-commerce and retail, healthcare and HealthTech, technology and SaaS, insurance, telecommunications, travel and hospitality, logistics and supply chain, real estate, and education and EdTech sectors.
Back Office Operations Outsourcing Kosovo
Precision-driven back office services including data entry and processing, order management and tracking, virtual assistance, administrative and scheduling support, workflow follow-ups and monitoring, and document and records management. Our back office teams reduce your operational overhead while maintaining enterprise-grade accuracy and compliance standards.
Tech Development Outsourcing Kosovo
Full-stack web and mobile development using React, JavaScript, and Node.js. Custom software engineering and backend API development in Java and Python. Data architecture and ETL pipeline management with SQL, BigQuery, and Python. Cloud and infrastructure support on AWS, Azure, and Google Cloud Platform. Dedicated software developers available for long-term integration into your sprint cycles and development workflows.
AI Solutions for Customer Support
OLYMP BPO provides AI chat support, AI email support automation, and AI voice support to bridge human expertise with automated efficiency. Our AI-driven tools reduce response times and handle routine tasks so your human agents can focus on complex, high-value customer interactions. Available now for live chat with email and voice automation coming soon.
Why Kosovo for BPO Outsourcing
Kosovo is the number one safest country in Europe and number three globally with a personal safety rating of 89 percent. The CET timezone enables real-time overlap with all European markets and meaningful coverage for US Eastern time businesses. Kosovo offers 50 to 60 percent cost savings versus Western European outsourcing with a talent pool exceeding 30,000 skilled multilingual professionals. Zero compliance friction, elite C2 English proficiency, and agile technical adaptability make Kosovo the premier nearshore outsourcing destination for 2026.
Industries Served by OLYMP BPO
E-commerce and retail customer support and order management outsourcing
Healthcare and HealthTech patient scheduling and billing support
Technology and SaaS technical support and custom development
Insurance claims support, policy inquiries and administrative outsourcing
Telecommunications billing, service activation and outage support
Travel and hospitality 24/7 live chat and booking management
Logistics and supply chain order tracking and shipment follow-up
Real estate property inquiries, CRM management and virtual assistance
Education and EdTech student enrollment and LMS support
OLYMP BPO Tech Stack
React, JavaScript, Node.js, HTML5, Java, Python, backend APIs, SQL, ETL tools, BigQuery, AWS, Azure, Google Cloud Platform. Our development teams deliver enterprise-grade output with full-stack capability across web, mobile, software engineering, data architecture, and cloud infrastructure.
Transparent Pricing and Cost Savings
Save 60 percent or more versus in-house hiring. Our fully-loaded rate covers competitive employee wages and payroll taxes, modern office space and high-speed infrastructure, utilities, hardware and local management, recruitment and HR administration, quality assurance and account management, and enterprise-grade security and compliance. No hidden fees, no surprises. Use our BPO savings calculator to compare US versus Kosovo rates across seven specialized roles.