What BPO services does OLYMP offer?

OLYMP BPO provides customer support outsourcing, back office operations, tech development, and AI solutions. Services include inbound and outbound call handling, 24/7 live chat, email support, technical support tiers 1 and 2, data entry, order management, virtual assistance, web and mobile development, cloud engineering, and data architecture.

How much can I save by outsourcing to OLYMP BPO in Kosovo?

Businesses typically save 60% or more versus in-house hiring. Kosovo's cost advantage comes from a favorable cost of living, not lower skill levels. Our fully-loaded rate includes wages, payroll taxes, office space, hardware, utilities, management, recruitment, HR, QA, and security — no hidden fees.

What languages does OLYMP BPO support?

OLYMP BPO supports English at C2 proficiency level plus German, French, Italian, Spanish, Dutch, and Turkish for multilingual customer support across US, UK and European markets.

Is OLYMP BPO GDPR compliant?

Yes. All OLYMP BPO operations are fully GDPR and UK GDPR compliant. We maintain enterprise security infrastructure including Microsoft Purview, Intune, Symantec Endpoint DLP, dual-ISP redundancy, and biometric access control.

What tech stack does OLYMP BPO use for development?

Our tech development teams work with React, Node.js, Python, Java, SQL, BigQuery, and provide cloud infrastructure support on AWS, Azure, and Google Cloud Platform.

Does OLYMP BPO provide 24/7 customer support outsourcing?

Yes. OLYMP BPO operates 24/7 from Kosovo in the CET timezone, enabling true follow-the-sun operations. Night shifts and weekend coverage are available with transparent shift premiums.

I Nostri Servizi

Servizi BPOChe Scalano

Dal supporto clienti 24/7 allo sviluppo tecnico e alle soluzioni basate sull'intelligenza artificiale, OLYMP BPO offre team dedicati che si integrano con le tue operazioni e crescono insieme a te.

Più di 8 lingue supportate

Copertura globale 24/7

Conforme al RGPD

Risparmia oltre il 60% rispetto alla gestione interna

Servizi Core

Tre pilastri pensati per la scalabilità.

Team dedicati. Operazioni trasparenti. Risultati reali, non solo promesse.

Omnicanale · 24/7

Supporto Clienti

Supporto clienti multilingue ad alta empatia su ogni canale, progettato per proteggere il tuo brand e scalare con il tuo business. Livello inglese madrelingua (C2) e fluidità in oltre 7 lingue.

Gestione chiamate in entrata (Inbound)
Vendite in uscita e generazione lead (Outbound)
Gestione Live Chat 24/7
Supporto e-mail professionale
Supporto tecnico — Livello 1 e 2
Gestione Helpdesk & Ticketing

Settori serviti

E-commerce & RetailTecnologia & SaaSSanitàAssicurazioniTelecomunicazioniViaggi & OspitalitàLogisticaFormazione & EdTech

Precisione · Scalabile

Operazioni di Back Office

Servizi amministrativi e di gestione dati orientati alla precisione che riducono i costi operativi, liberano il tuo team principale e scalano in modo lineare con le tue esigenze aziendali.

Inserimento e conversione dati (Data Entry)
Gestione e tracciamento ordini
Assistenza virtuale
Supporto amministrativo e pianificazione
Monitoraggio e follow-up dei flussi di lavoro
Gestione documenti e archivi

Full-Stack · Cloud

Sviluppo Tecnologico

Sviluppatori e ingegneri cloud dedicati che offrono soluzioni digitali end-to-end: dalle app web e mobile alle pipeline di dati e infrastrutture cloud su AWS, Azure e GCP.

Sviluppo Web & Mobile
Sviluppatori software dedicati
Ingegneria del software & API di backend
Architettura dati & Pipeline ETL
Supporto Cloud & Infrastruttura
Soluzioni tecniche su misura

Tech Stack

ReactNode.jsPythonJavaSQLBigQueryAWSAzureGCP

Perché il Kosovo

Il Vantaggio Strategico del Nearshoring

Al di là della posizione geografica, sfruttiamo l'ecosistema tecnologico ad alta densità del Kosovo per offrire un DNA operativo d'élite. Non ci limitiamo a coprire posizioni; schieriamo unità agili e multilingue che si integrano nei tuoi cicli di sprint e ottimizzano i tuoi margini di profitto.

24/7

Operazioni globali sincronizzate

Zero

Attrito di conformità

Élite

Competenza inglese livello C2

Agile

Adattabilità tecnica

Livello IA

Soluzioni IA

Unire l'esperienza umana all'efficienza dell'automazione. I nostri strumenti basati sull'intelligenza artificiale riducono i tempi di risposta e gestiscono le attività di routine, consentendo ai tuoi agenti di concentrarsi su interazioni complesse e ad alto valore.

Supporto Chat con IA

In tempo reale e attivo. Gestisce le domande comuni dei clienti, guida gli utenti nelle attività di base e offre risposte istantanee alle richieste frequenti, 24 ore su 24.

Supporto E-mail con IA

Gestisce automaticamente le richieste e-mail di routine, seleziona i messaggi in base alla priorità e ottimizza i flussi di comunicazione.

Supporto Vocale con IA

Gestisce le chiamate vocali in entrata di base, raccoglie informazioni chiave e reindirizza all'agente in carne e ossa più adatto, garantendo una risoluzione rapida fin dal primo contatto.

Per Iniziare

Pronti a costruire insieme?

Postazioni pronte per l'assegnazione. Dicci di cosa hai bisogno e renderemo il tuo team operativo fin dal primo giorno.

Ricevi una proposta personalizzata

Partnership

Costruito sulla fiducia, offerto con dedizione.

Complete BPO Services from Kosovo — Customer Support, Back Office & Tech Development

OLYMP BPO provides comprehensive business process outsourcing services from Prishtina, Kosovo to companies across the United States, United Kingdom, Switzerland, and European Union. All services are GDPR compliant, delivered by full-time dedicated employees operating 24 hours a day, 7 days a week in the CET timezone.

Customer Support Outsourcing Services

Our multilingual customer support teams handle inbound call handling, outbound sales and lead generation, 24/7 live chat engagement, professional email support, technical support tier 1 and tier 2, and helpdesk and ticketing management. Agents operate at C2 English proficiency with additional native-level capability in German, French, Italian, Spanish, Dutch, and Turkish. We serve e-commerce and retail, healthcare and HealthTech, technology and SaaS, insurance, telecommunications, travel and hospitality, logistics and supply chain, real estate, and education and EdTech sectors.

Back Office Operations Outsourcing Kosovo

Precision-driven back office services including data entry and processing, order management and tracking, virtual assistance, administrative and scheduling support, workflow follow-ups and monitoring, and document and records management. Our back office teams reduce your operational overhead while maintaining enterprise-grade accuracy and compliance standards.

Tech Development Outsourcing Kosovo

Full-stack web and mobile development using React, JavaScript, and Node.js. Custom software engineering and backend API development in Java and Python. Data architecture and ETL pipeline management with SQL, BigQuery, and Python. Cloud and infrastructure support on AWS, Azure, and Google Cloud Platform. Dedicated software developers available for long-term integration into your sprint cycles and development workflows.

AI Solutions for Customer Support

OLYMP BPO provides AI chat support, AI email support automation, and AI voice support to bridge human expertise with automated efficiency. Our AI-driven tools reduce response times and handle routine tasks so your human agents can focus on complex, high-value customer interactions. Available now for live chat with email and voice automation coming soon.

Why Kosovo for BPO Outsourcing

Kosovo is the number one safest country in Europe and number three globally with a personal safety rating of 89 percent. The CET timezone enables real-time overlap with all European markets and meaningful coverage for US Eastern time businesses. Kosovo offers 50 to 60 percent cost savings versus Western European outsourcing with a talent pool exceeding 30,000 skilled multilingual professionals. Zero compliance friction, elite C2 English proficiency, and agile technical adaptability make Kosovo the premier nearshore outsourcing destination for 2026.

Industries Served by OLYMP BPO

E-commerce and retail customer support and order management outsourcing
Healthcare and HealthTech patient scheduling and billing support
Technology and SaaS technical support and custom development
Insurance claims support, policy inquiries and administrative outsourcing
Telecommunications billing, service activation and outage support
Travel and hospitality 24/7 live chat and booking management
Logistics and supply chain order tracking and shipment follow-up
Real estate property inquiries, CRM management and virtual assistance
Education and EdTech student enrollment and LMS support

OLYMP BPO Tech Stack

React, JavaScript, Node.js, HTML5, Java, Python, backend APIs, SQL, ETL tools, BigQuery, AWS, Azure, Google Cloud Platform. Our development teams deliver enterprise-grade output with full-stack capability across web, mobile, software engineering, data architecture, and cloud infrastructure.

Transparent Pricing and Cost Savings

Save 60 percent or more versus in-house hiring. Our fully-loaded rate covers competitive employee wages and payroll taxes, modern office space and high-speed infrastructure, utilities, hardware and local management, recruitment and HR administration, quality assurance and account management, and enterprise-grade security and compliance. No hidden fees, no surprises. Use our BPO savings calculator to compare US versus Kosovo rates across seven specialized roles.