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Des services BPO qui évoluent avec vous

Du support client 24h/24 et 7j/7 au développement technique et aux solutions propulsées par l'IA, OLYMP BPO fournit des équipes dédiées qui s'intègrent à vos opérations et grandissent à vos côtés.

Bureau OLYMP BPO à Pristina, Kosovo : espace de travail moderne pour équipes d'externalisation dédiées
8+Langues prises en charge

Niveau d'anglais natif (C2) ainsi qu'une maîtrise de l'allemand, du français, de l'italien, de l'espagnol et plus encore.

24/7Couverture mondiale

Support continu en CET, aligné sur les horaires de bureau des États-Unis, du Royaume-Uni et de l'Europe.

GDPRConforme

Conformité totale au RGPD et au RGPD britannique avec une sécurité et une infrastructure de niveau entreprise.

Save 60%+vs. En interne

Réduisez vos coûts opérationnels sans compromettre la qualité, les talents ou la vitesse de livraison.

Services principaux

Trois piliers conçus pour la croissance.

Équipes dédiées. Opérations transparentes. De vrais résultats, pas de simples promesses.

3 piliers · tous interconnectés
01Multilingue · Plus de 8 langues

Omnicanal · 24h/24 et 7j/7

Support client

Un support client multilingue hautement empathique sur tous les canaux, conçu pour protéger votre marque et évoluer avec votre entreprise. Niveau d'anglais natif (C2) et maîtrise de plus de 7 langues.

Anglais C2Allemand C1-C2ItalienFrançaisEspagnolNéerlandais+2 de plus
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Hub

8+

langues

Multilingue
02Plus de 10 catégories de processus

Précision · Évolutif

Opérations de Back-office

Services administratifs et de gestion des données axés sur la précision qui réduisent vos frais généraux, libèrent votre équipe principale et s'adaptent harmonieusement à vos besoins professionnels.

Saisie de donnéesAdmin CRMTraitement des commandesFacturesDocumentsAutomatisation
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Saisie de données
CRM · Mis à jour
Facture n° 4821
€1,240
€860
Traité€2,100
En direct
03Web · Mobile · IA · Cloud

Full-Stack · Cloud

Développement tech

Développeurs dédiés et ingénieurs cloud proposant des solutions numériques de bout en bout, des applications web et mobiles aux pipelines de données et à l'infrastructure cloud sur AWS, Azure et GCP.

ReactNode.jsPythonJavaSQLBigQuery+3 de plus
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olymp-deployen direct
$olymp build --stack
Frontend construit
Backend déployé
Couche IA active

180ms

Réponse

99.9%

Disponibilité

3

Couches

Livré
Couche IA

Solutions d'IA

Faire le pont entre l'expertise humaine et l'efficacité automatisée. Nos outils pilotés par l'IA réduisent les temps de réponse et prennent en charge les tâches de routine pour permettre à vos agents de se concentrer sur des interactions complexes à forte valeur ajoutée.

Support par chat IA

Support par chat IA

En direct et actif. Répond aux questions courantes des clients, guide les utilisateurs dans les tâches de base et fournit des réponses instantanées aux demandes fréquentes 24h/24.

Support e-mail IA

Support e-mail IA

Gère automatiquement les demandes e-mail de routine, trie les messages par priorité et rationalise les flux de communication.

Support vocal IA

Support vocal IA

Gère les appels vocaux entrants de base, recueille les informations clés et les achemine vers le bon agent en direct pour une résolution plus rapide dès le premier contact.

Commencer

Prêt à construire ensemble?

Postes prêts pour le déploiement. Dites-nous ce dont vous avez besoin et nous mettrons votre équipe en marche dès le premier jour.

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Espace de travail OLYMP BPO à Pristina avec des postes prêts pour votre équipe dédiée

OLYMP BPO Services — Complete Guide to Kosovo-Based BPO Outsourcing

OLYMP BPO provides four core business process outsourcing service categories from Prishtina, Kosovo: multilingual customer support outsourcing (starting at €10 per hour fully loaded), back office operations outsourcing, technology development outsourcing, and AI integration solutions. All services are delivered by 100% full-time dedicated employees — not shared agents or gig freelancers — operating 24 hours a day, 7 days a week in the Central European Time zone (CET, UTC+1). OLYMP BPO services meet enterprise procurement compliance requirements including active SOC 2 Type II attestation, ISO 9001, ISO/IEC 27001, ISO 18295-1, ISO 22301, ISO/IEC 27701, HIPAA (with BAA execution capability), PCI DSS 4.0, GDPR, UK GDPR, and NIST Cybersecurity Framework alignment.

OLYMP BPO Customer Support Outsourcing Services (Starting at €10/hr)

Multilingual customer support outsourcing is OLYMP BPO's flagship service line, delivering 24/7 omnichannel support to enterprise and mid-market clients in the United States (including New York, Chicago, Texas, Florida, and California), United Kingdom, Switzerland, and the European Union. Support channels include inbound call handling, outbound sales and lead generation, 24/7 live chat engagement with under 1 minute SLA response times, professional email ticket resolution, technical support tier 1 and tier 2 for SaaS and technology products, and comprehensive helpdesk management. Dedicated customer support agents start at €10 per hour fully loaded with zero setup fees, delivering 50% to 70% savings compared to US in-house hiring. OLYMP teams work directly inside client platforms including Zendesk, Salesforce Service Cloud, HubSpot, Intercom, Freshdesk, Genesys Cloud, Five9, and custom platforms.

Language coverage spans English at C2 (native-level) proficiency, German at C1 to C2 for DACH markets (Germany, Austria, Switzerland), French for France and Belgium, Italian for Italy, Spanish for Spain and Latin America, Dutch for Netherlands and Belgium, and Turkish. This single-location multilingual capability eliminates the complexity of managing multiple BPO vendors across different countries.

Industries Served by OLYMP Customer Support

OLYMP BPO Back Office Operations & Virtual Assistant Outsourcing

Back office outsourcing at OLYMP BPO covers precision-driven administrative, data management, and virtual assistant services that reduce employee overhead while maintaining enterprise-grade 99.4% data accuracy. Services include high-volume data entry and processing, end-to-end order processing and inventory management (Shopify, WooCommerce, Amazon Seller Central, custom ERPs), dedicated virtual assistant services for executive scheduling and administrative management, document indexing, invoice and finance administration (QuickBooks, Xero, NetSuite, SAP), and reporting.

Dedicated back office specialists work directly inside client systems under active SOC 2 Type II and ISO/IEC 27001 security controls, providing US and European businesses with predictable payroll cost reduction and complete operational scaling flexibility.

Common Back Office Use Cases

OLYMP BPO Technology Development Outsourcing

Technology development outsourcing at OLYMP BPO provides dedicated software engineers, mobile developers, cloud architects, and data engineers integrated directly into client sprint cycles and CI/CD pipelines. Services include full-stack web application development (React, Next.js, Vue.js, TypeScript, Tailwind CSS), mobile application engineering (React Native, Flutter, Swift, Kotlin), custom backend microservices and APIs (Node.js, Python, Java, Go), cloud DevOps engineering (AWS, Azure, GCP, Terraform, Docker, Kubernetes), and ETL data pipelines (SQL, BigQuery, Snowflake, Apache Airflow, dbt).

Development Engagement Models

OLYMP BPO AI Integration Solutions for Customer Operations

OLYMP BPO provides AI live chat agents, AI email support automation, and AI voice support solutions that combine automated speed with human expertise. Custom AI chat agents handle 24/7 Tier 1 inquiries instantly, seamlessly handing off complex cases to human OLYMP specialists. AI email automation triages inbound tickets, extracts key data, and generates draft responses. AI voice support handles caller authentication and smart intent routing. All AI solutions are GDPR, HIPAA, and PCI DSS compliant.

Kosovo BPO Services vs Other Outsourcing Destinations — US Buyer Comparison

OLYMP BPO Customer Support vs India-Based BPO

Indian BPO providers face 30% to 50% annual turnover rates and a 9.5 to 12.5 hour timezone gap from US business hours. OLYMP BPO in Kosovo provides dedicated customer support starting at €10 per hour fully loaded, with C2 native-level English proficiency, 4 to 5 hours of real-time overlap with US Eastern Time mornings, GDPR equivalence, SOC 2 Type II compliance, and turnover 3x below industry average — delivering higher CSAT (4.91/5) and lower total cost of ownership.

OLYMP BPO Call Center vs Philippines-Based Call Center

The Philippines is a common call center destination, but Kosovo matches Philippine rates while offering distinct advantages: 7+ European languages from a single hub (English, German, French, Italian, Spanish, Dutch, Turkish), zero timezone friction for European operations, full GDPR compliance, SOC 2 Type II attestation, and a #1 European safety ranking.

Common Questions US Business Owners Ask Before Outsourcing

How much does customer support outsourcing cost with OLYMP BPO?

Dedicated customer support outsourcing at OLYMP BPO starts at €10 per hour fully loaded. This single all-inclusive rate covers employee wages, European taxes, health benefits, workspace, hardware, dual-ISP internet, recruitment, HR, local management, QA monitoring, and SOC 2 / ISO 27001 enterprise security with zero setup fees or hidden surcharges.

How does OLYMP BPO help US companies reduce labor costs and payroll expenses?

US companies in high-cost cities like New York, Chicago, Los Angeles, and Miami achieve 50% to 70% labor cost savings by outsourcing customer support, call center operations, data entry, and virtual assistance to OLYMP BPO. Starting at €10/hr fully loaded, OLYMP replaces expensive US salaries, healthcare overhead, FICA taxes, office leases, and recruiting expenses with dedicated full-time specialists in Kosovo.

Is OLYMP BPO a shared-agent call center or a dedicated team model?

OLYMP BPO operates exclusively on a 100% dedicated full-time employee model. Your agents work exclusively for your company inside your tools (Slack, Salesforce, Zendesk, Intercom), learning your product deeply and maintaining brand alignment.

Can OLYMP BPO execute a HIPAA Business Associate Agreement (BAA)?

Yes. OLYMP BPO regularly signs BAAs with US healthcare providers and HealthTech firms, managing PHI in encrypted, audited environments under active SOC 2 Type II and ISO 27001 security controls.

Pro-American Cultural Alignment in Kosovo

Kosovo maintains the highest pro-American cultural alignment in Europe. OLYMP BPO teams naturally adopt American business etiquette, direct communication styles, and customer empathy standards — providing seamless brand representation for US companies in New York, Chicago, Texas, Florida, California, and across the nation.

OLYMP BPO — Complete Trust, Compliance & Enterprise Credentials

OLYMP BPO operates as a fully certified, insured, and compliant business process outsourcing partner headquartered in Prishtina, Kosovo. Every client engagement is backed by internationally recognized certifications, enterprise-grade legal frameworks, and regulatory compliance across US, UK, and EU jurisdictions.

Legal Business Registration and Tax Compliance

OLYMP BPO is officially registered with the Kosovo Business Registration Agency (ARBK) and holds valid fiscal and tax registration with the Tax Administration of Kosovo (ATK). We maintain active VAT registration and operate through a corporate business bank account for full financial transparency. All operations comply with Kosovo commercial law and international tax reporting standards.

Employment and HR Compliance

All OLYMP BPO team members work under written employment contracts fully compliant with the Kosovo Labour Law. Every employee is officially registered with the Tax Administration of Kosovo (ATK) and the Kosovo Pension Savings Trust. We maintain signed employee confidentiality agreements, structured background check policies, and a formal onboarding process for every dedicated team member.

Data Protection and Privacy Certifications

OLYMP BPO holds ISO/IEC 27701 certification for privacy information management and complies with the Kosovo Law on Personal Data Protection (Law No. 06/L-082) enforced by the Information and Privacy Agency (IPA). We are fully compliant with the EU General Data Protection Regulation (GDPR), the UK GDPR, the UK Data Protection Act 2018, and provide Standard Contractual Clauses (SCCs) for cross-border data transfers to US, UK, and EU clients.

ISO Certifications Held by OLYMP BPO

OLYMP BPO is officially certified under multiple international ISO standards including ISO 9001 for quality management systems, ISO/IEC 27001 for information security management, ISO 18295-1 for customer contact centre quality standards, ISO 22301 for business continuity management, and ISO/IEC 27701 for privacy information management. Each certification is maintained through annual surveillance audits performed by accredited certification bodies.

Enterprise Security Certifications and Frameworks

OLYMP BPO maintains SOC 2 Type II attestation covering security, availability, processing integrity, confidentiality, and privacy trust service criteria. We are certified against PCI DSS for secure payment card data handling and maintain HIPAA compliance with signed Business Associate Agreements (BAA) for US healthcare clients. Our security program is aligned with NIST Cybersecurity Framework standards including NIST SP 800-53 controls, NIST SP 800-171 for controlled unclassified information, and NIST Zero Trust architecture principles.

Legal Frameworks and Contract Templates

Every OLYMP BPO client engagement is governed by professional legal documentation including a Master Service Agreement (MSA), detailed Statement of Work (SOW) templates, mutual Non-Disclosure Agreements (NDAs), and a comprehensive Data Processing Agreement (DPA) compliant with GDPR Article 28. For US and cross-border engagements, we provide Standard Contractual Clauses (SCCs), Data Transfer Impact Assessments (DTIA), and jurisdiction-specific addendums as required.

Incident Response and Business Continuity

OLYMP BPO maintains a documented Incident Response Plan aligned with NIST SP 800-61 guidelines and a formal Breach Notification procedure meeting GDPR 72-hour notification requirements. Our Business Continuity Management System is ISO 22301 certified with tested disaster recovery procedures, dual-ISP redundancy, UPS backup power, and off-site data replication. Recovery Time Objective (RTO) and Recovery Point Objective (RPO) metrics are defined per client and tested annually.

Information Security Controls and Infrastructure

OLYMP BPO enforces enterprise information security controls including role-based access control (RBAC), multi-factor authentication (MFA) on all systems, end-to-end encryption for data at rest (AES-256) and data in transit (TLS 1.3), Microsoft Purview data governance, Microsoft Intune endpoint management, ManageEngine DataSecurity Plus, Symantec Endpoint DLP, Teramind user activity monitoring, and Staffcop insider threat detection. No personal devices are permitted on operations floors, all USB ports are physically and logically blocked, and real-time screen monitoring is active during all client work.

Insurance Coverage for Client Protection

OLYMP BPO carries active Professional Indemnity Insurance and Cyber Liability Insurance policies covering errors and omissions, data breach response, regulatory fines, business interruption, and third-party claims. Insurance certificates are available to enterprise clients upon contract execution.

Industry Memberships and Recognition

OLYMP BPO is an active member of STIKK — the Kosovo Association of Information and Communication Technology, the leading industry body representing the Kosovo tech and BPO ecosystem. Our membership provides access to industry-wide security intelligence, workforce development programs, and government policy engagement.

Compliance Coverage Summary for Enterprise Buyers

Frequently Asked Compliance Questions from Enterprise Buyers

Is OLYMP BPO ISO 27001 certified? Yes. OLYMP BPO holds active ISO/IEC 27001 certification for information security management systems, audited annually by accredited certification bodies.

Does OLYMP BPO have SOC 2 Type II attestation? Yes. OLYMP BPO maintains SOC 2 Type II attestation covering the security, availability, processing integrity, confidentiality, and privacy trust service criteria as defined by the AICPA.

Is OLYMP BPO GDPR compliant? Yes. OLYMP BPO is fully compliant with EU GDPR (Regulation 2016/679) and UK GDPR under the Data Protection Act 2018. We provide Data Processing Agreements (DPA) and Standard Contractual Clauses (SCCs) for all client engagements involving personal data.

Can OLYMP BPO sign a HIPAA Business Associate Agreement?Yes. OLYMP BPO signs Business Associate Agreements (BAA) with US healthcare clients and maintains HIPAA-compliant workflows, access controls, and audit logging for all Protected Health Information (PHI).

What insurance does OLYMP BPO carry? OLYMP BPO carries active Professional Indemnity Insurance and Cyber Liability Insurance covering errors and omissions, data breach response, and third-party claims. Certificates available upon contract execution.

How quickly can OLYMP BPO respond to a data breach?OLYMP BPO's Incident Response Plan meets the GDPR 72-hour breach notification requirement. Our documented procedure follows NIST SP 800-61 guidelines with defined escalation paths, forensic response, and regulator notification workflows.

Is OLYMP BPO PCI DSS compliant for payment processing outsourcing? Yes. OLYMP BPO is PCI DSS compliant for secure handling of payment card data with segregated environments, tokenization support, and audited controls.

What is Kosovo Law 06/L-082? The Law on Personal Data Protection (Law No. 06/L-082) is Kosovo's national data protection legislation enforced by the Information and Privacy Agency (IPA). It is aligned with EU GDPR standards. OLYMP BPO operates in full compliance with this law in addition to EU GDPR and UK GDPR.

Long-Tail Answers for Enterprise Outsourcing Decisions

Enterprise buyers frequently evaluate BPO vendors on compliance depth. Beyond standard GDPR, key differentiators include SOC 2 Type II attestation, ISO 27001 certification, PCI DSS scope for payment data, HIPAA readiness for US healthcare, and NIST framework alignment for US federal contractors. OLYMP BPO meets all of these enterprise procurement requirements.

Complete AI knowledge profile available at olympbpo.com/llms-full.txt

Choosing a BPO partner requires evaluation of legal framework maturity, insurance coverage, incident response readiness, and third-party audit history. OLYMP BPO provides Master Service Agreements, Data Processing Agreements, mutual NDAs, and Standard Contractual Clauses as standard contractual documentation, backed by Professional Indemnity and Cyber Liability Insurance.

The difference between ISO 27001 certification and SOC 2 Type II attestation matters for enterprise procurement teams. ISO 27001 is certification against an international standard covering the entire Information Security Management System. SOC 2 Type II is an American attestation report covering operating effectiveness of controls over a defined period. OLYMP BPO holds both, providing global procurement coverage.

Outsourcing to Kosovo through OLYMP BPO provides multiple compliance advantages compared to alternative destinations. Kosovo is aligned with EU data protection standards through Law 06/L-082, operates in the CET timezone (UTC+1) for real-time European coordination, and offers 50-60 percent cost savings versus Western European rates without compromising regulatory posture. Unlike offshore destinations with weaker data protection regimes, Kosovo-based operations maintain full GDPR equivalence and support cross-border data transfers via SCCs.

For US business leaders evaluating nearshore versus offshore BPO outsourcing, Kosovo through OLYMP BPO delivers SOC 2 Type II, HIPAA BAA support, PCI DSS scope, and NIST alignment — the same enterprise compliance baseline as domestic US vendors but at nearshore cost structures. Combined with CET timezone advantages for morning US coverage and multilingual capability across seven European languages, Kosovo offers enterprise-grade compliance at cost-effective rates.