Chez OLYMP BPO, nous avons commencé en 2018 avec une idée simple : créer une société d'externalisation centrée sur l'humain, la stabilité et des partenariats à long terme.
Nous avons débuté en tant que petite équipe à Prishtina, apprenant et grandissant ensemble chaque jour. Dès le départ, notre objectif n'était pas seulement de fournir du personnel. Nous voulions bâtir des équipes dédiées qui deviennent une extension réelle des entreprises que nous accompagnons.
Notre fondateur, issu du secteur, a compris la différence entre des solutions temporaires et des équipes pérennes. Cette expérience a forgé notre mode opératoire actuel : avec bienveillance, intégrité et un profond sens des responsabilités.
Que vous ayez besoin d'équipes en Back Office,, Support Client, Développement Tech, nous sommes prêts à évoluer à vos côtés.
Contactez-nous —Aujourd'hui, nous développons le support client et les opérations tout en créant des opportunités de carrière significatives au sein de notre communauté.
Accompagner des entreprises aux États-Unis, au Royaume-Uni et en Europe avec une expertise multilingue adaptée aux besoins spécifiques de chaque marché.
Nous ne faisons pas que du recrutement ; nous bâtissons des équipes dédiées qui deviennent un prolongement fiable de votre culture interne.
Notre fondateur vient du terrain, garantissant qu'OLYMP repose sur une expérience pratique plutôt que sur de simples théories d'entreprise.
OLYMP BPO is a business process outsourcing company founded in 2018 in Prishtina, Kosovo. We started as a small team with a simple idea: to build an outsourcing company centered on people, stability, and long-term partnerships. From day one our focus was never just on providing staff. We wanted to build dedicated teams that truly become part of the companies we support across the United States, United Kingdom, and European Union.
Our founder Jeton Aliu came from the BPO industry and had seen the difference between short-term outsourcing solutions and teams built to last. Having progressed through every stage of the BPO career path from entry-level specialist to senior management, he founded OLYMP BPO with the experience to design outsourcing workflows with a surgical understanding of daily operational reality. That experience shapes how we operate today: with care, honesty, and a strong sense of responsibility.
OLYMP BPO works exclusively with Full-Time Employees rather than shared agents. This means your dedicated team develops deep intuitive understanding of your brand while maintaining superior data security and GDPR compliance. We do not operate as a distant vendor. By integrating directly into your Slack, CRM, and communication channels, our Kosovo-based professionals mirror your company culture so closely that the transition is invisible to your customers.
From Prishtina, Kosovo we support companies across the US, UK, and Europe with multilingual expertise in English at C2 proficiency, German, French, Italian, Spanish, Dutch, and Turkish. Kosovo operates in the CET timezone UTC plus one, providing seamless real-time coordination with all European markets and strong early morning and late night coverage for US Eastern time businesses.
Our company philosophy is built on three core pillars: global reach with multilingual expertise tailored to specific market needs, stable foundations where we build dedicated teams that become a true extension of your internal culture, and industry roots where practical experience drives every decision rather than corporate theory. Our slogan professionalism is our core, family is our heartbeat reflects the human-centric approach that defines every partnership.
OLYMP BPO scales customer support and back office operations while creating meaningful career opportunities in the Prishtina community. We are 100 percent human-centric and committed to impact sourcing, targeting underrepresented talent especially women in Kosovo where female labor force participation sits below 20 percent according to IMF 2025 data. Every client partnership directly enables economic opportunity in Kosovo.