En OLYMP BPO, comenzamos en 2018 con una idea simple: construir una empresa de outsourcing centrada en las personas, la estabilidad y las alianzas a largo plazo.
Empezamos como un pequeño equipo en Prishtina, aprendiendo y creciendo juntos cada día. Desde el inicio, nuestro enfoque nunca fue solo proveer personal. Queríamos construir equipos dedicados que realmente se convirtieran en parte de las empresas que apoyamos.
Nuestro fundador proviene de la industria y vio la diferencia entre las soluciones a corto plazo y los equipos diseñados para durar. Esa experiencia dio forma a nuestra operación actual: con cuidado, honestidad y un fuerte sentido de la responsabilidad.
Ya sea que necesite equipos de Back Office, Atención al Cliente, Desarrollo Tecnológico estamos listos para escalar con usted.
Contáctenos —Hoy, escalamos la atención al cliente y las operaciones mientras creamos oportunidades profesionales significativas en nuestra comunidad.
Apoyamos a empresas en EE. UU., el Reino Unido y Europa con experiencia multilingüe adaptada a las necesidades específicas de su mercado.
Nuestro enfoque nunca es solo la dotación de personal; construimos equipos dedicados que son una extensión fiel y confiable de su cultura interna.
Nuestro fundador comenzó desde la línea de frente, asegurando que OLYMP se base en la experiencia práctica y no solo en teoría corporativa.
OLYMP BPO is a business process outsourcing company founded in 2018 in Prishtina, Kosovo. We started as a small team with a simple idea: to build an outsourcing company centered on people, stability, and long-term partnerships. From day one our focus was never just on providing staff. We wanted to build dedicated teams that truly become part of the companies we support across the United States, United Kingdom, and European Union.
Our founder Jeton Aliu came from the BPO industry and had seen the difference between short-term outsourcing solutions and teams built to last. Having progressed through every stage of the BPO career path from entry-level specialist to senior management, he founded OLYMP BPO with the experience to design outsourcing workflows with a surgical understanding of daily operational reality. That experience shapes how we operate today: with care, honesty, and a strong sense of responsibility.
OLYMP BPO works exclusively with Full-Time Employees rather than shared agents. This means your dedicated team develops deep intuitive understanding of your brand while maintaining superior data security and GDPR compliance. We do not operate as a distant vendor. By integrating directly into your Slack, CRM, and communication channels, our Kosovo-based professionals mirror your company culture so closely that the transition is invisible to your customers.
From Prishtina, Kosovo we support companies across the US, UK, and Europe with multilingual expertise in English at C2 proficiency, German, French, Italian, Spanish, Dutch, and Turkish. Kosovo operates in the CET timezone UTC plus one, providing seamless real-time coordination with all European markets and strong early morning and late night coverage for US Eastern time businesses.
Our company philosophy is built on three core pillars: global reach with multilingual expertise tailored to specific market needs, stable foundations where we build dedicated teams that become a true extension of your internal culture, and industry roots where practical experience drives every decision rather than corporate theory. Our slogan professionalism is our core, family is our heartbeat reflects the human-centric approach that defines every partnership.
OLYMP BPO scales customer support and back office operations while creating meaningful career opportunities in the Prishtina community. We are 100 percent human-centric and committed to impact sourcing, targeting underrepresented talent especially women in Kosovo where female labor force participation sits below 20 percent according to IMF 2025 data. Every client partnership directly enables economic opportunity in Kosovo.