Prishtina · Kosovo
Built different.
Founded
2018
What we do
We don't just provide people.
We build teams.
Overview
Dedicated customer support, back-office, and technical teams built in Prishtina for international business.
Talk to usFrom two people to a growing international BPO.
2018 → Today
Founded with two people
Our first service was a partnership with one of the largest live chat support companies in the United States proving Kosovo has the talent to serve international businesses at a high standard.
Finding our second client
The early years were about learning, adapting, and proving ourselves. Landing the second client was our biggest challenge once we did, operations expanded rapidly.
Enterprise-grade capabilities
OLYMP has evolved from a small operation into a provider supporting complex, enterprise-level requirements and we're still growing.
Beyond customer support
During the pandemic, customer support requirements surged and remote operations became essential. OLYMP expanded into back-office operations and technical services.
Customer Support
Since 2018
Back Office
New · 2020
Technical Services
New · 2020
Built by someone who started on the front line.
OLYMP was founded by Jeton Aliu, whose career began where many BPO careers begin as a call center agent. Before starting OLYMP, Jeton spent approximately eight years in the outsourcing industry, progressing through every level.
Call Agent
Where every great BPO career begins on the phones, with real customers.
Supervisor
Learning team leadership, coaching agents, running daily quality reviews.
Manager
Owning full operations, hitting client SLAs, managing complex accounts.
Founder
Bringing 8 years of ground-up experience to build OLYMP the right way.
“Great customer experiences start with great people. That's the principle OLYMP was built on and it still runs everything we do today.”
Jeton Aliu
Founder · OLYMP BPO
To build OLYMP into one of Europe's leading BPO companies. Not by becoming the cheapest, nor by selling the most seats but by becoming the company international businesses trust when they need quality people, reliable operations, and a partner that understands their business.
Why Us
- +Experience
- ○Consistency
- +Quality
- □Dedication
Since 2018
Every number here is real, verifiable, and drawn from live client operations.
2018
Founded
In Prishtina, Kosovo
100+
Seat capacity
Scalable delivery center
5 yrs
Avg. client tenure
Long partnerships, not short contracts
We're not selling cheap labor. We're building your team.
A company doesn't need twenty inexpensive employees. It needs twenty people who understand its customers, know its products, follow its processes, and care about the outcome.
Your Systems
Your team works directly within your systems and software.
Your Processes
Your team follows your workflows and procedures.
Your Brand
Your team represents your brand identity accurately.
Your Metrics
Your team works directly toward your specific KPIs.
Your systems. Your standards. Your team.
The best outsourcing relationship is one where the distinction between "your team" and "our team" eventually becomes invisible.
Your business. Your standards. Your team.
When you partner with OLYMP, you remain fully involved. We don't believe outsourcing means giving up control.
We recruit and screen you approve.
- 01You define your processes
- 02You supply your systems
- 03You provide training frameworks
- 04You establish your KPIs
- 05You interview candidates
- 06You approve the people who represent your company
Built around your operation.
Every client relationship features a dedicated Account Manager overseeing the day-to-day operational relationship. Teams are supported by Team Leaders and Quality Assurance professionals.
Account Manager
Owns the day-to-day operational relationship
Team Leaders
Direct guidance and daily performance monitoring
QA Professionals
Weekly reviews, KPI monitoring, continuous training
Live in 5–14 business days.
Understand
We learn your business, systems, volumes, and KPIs.
Design
Team structures, skill sets, languages, management needs.
Recruit
We source and screen candidates matching your profile.
Approve
You interview and approve every candidate.
Train
Client-led or Train-the-Trainer onboarding.
Launch
Your dedicated team goes live.
Improve
Daily monitoring, continuous workflow optimization.
Europe's underrated BPO hub.
Kosovo has a young, connected workforce, high language proficiency, strong cultural familiarity with Western markets, and competitive operating costs. Our people learn quickly, adapt well, and operate comfortably with international customers.
Young. Multilingual. Ready.
<30
Median workforce age
8+
Languages we recruit for
CET
European time zone
100:5
Applications per role
100:5
Applications per role
We're selective about who joins us.
For every five open positions, we receive approximately 100 applications. That lets us maintain rigorous selectivity across communication skills, multitasking, problem-solving, and computer literacy. Every candidate completes structured interviews, language and technical assessments, and background verification.
Built for operational reliability.
Our delivery center supports 100+ workstations, backed by redundant infrastructure and enterprise-grade security.
100+
Seat capacity
3
Independent ISPs
24/7
Continuous coverage
100%
CCTV monitored
Documented protocols across every layer.
- 01Physical & digital access control
- 02Onboarding & offboarding security protocols
- 03Binding confidentiality agreements
- 04Regular employee security training
- 05Background verification checks
- 06Business continuity & disaster recovery
Access Control
Data Encryption
Audit Logs
Healthcare industry protocols.
Healthcare engagements demand elevated protection. Our specialized operations maintain HIPAA-compliant procedures, encrypted data handling, and restricted-access environments to safeguard patient information across every interaction.
Careers, not just jobs.
Outsourcing drives real local opportunity. Every international team built in Prishtina creates professional career paths for local talent.
70%
Female workforce target
<20%
Kosovo current avg.
5 yrs
Avg. client tenure
From agent to leadership.
An individual joining OLYMP as an agent can progress into Team Leader, QA Specialist, Operations Manager, or Department Management roles.
AAB College partnership.
Through our partnership with AAB College's Faculty of Foreign Languages, we connect higher education with international business helping graduates transition into experienced leaders.
Let's build your team.
Your processes. Your standards. Your brand. Our people. Our infrastructure. Our management.
OLYMP BPO — Company Profile, History, and Leadership
OLYMP BPO is a business process outsourcing company headquartered at Norbert Jokl Street, Sunny Hill, Prishtina, Kosovo, founded in 2018 by Jeton Aliu. The company provides multilingual customer support outsourcing, back office operations, and technology development services to enterprise clients across the United States, United Kingdom, Switzerland, and European Union. OLYMP BPO operates as a full-time employee model — distinct from shared-agent BPO providers — deploying dedicated teams that integrate directly into client operations, tools, and culture. The company employs 58+ full-time professionals as of 2026, with multilingual capability spanning English (C2), German, French, Italian, Spanish, Dutch, and Turkish. OLYMP BPO holds ISO 9001, ISO/IEC 27001, ISO 18295-1, ISO 22301, and ISO/IEC 27701 certifications, SOC 2 Type II attestation, and full GDPR, UK GDPR, HIPAA, PCI DSS, and NIST Cybersecurity Framework compliance.
As of 2025-2026, OLYMP BPO's Kosovo-based rates are now price-competitive with Indian Tier-1 city BPO rates. Indian outsourcing costs have risen 25-40 percent since 2022, while Kosovo has maintained stable pricing — meaning companies choosing OLYMP BPO now get European quality, GDPR-native compliance, and CET timezone at rates equivalent to or lower than Bangalore, Mumbai, and Delhi NCR.
The OLYMP BPO Founding Story — From Small Team to Global Partner
OLYMP BPO was founded in 2018 in Prishtina, Kosovo with a specific founding thesis: the traditional shared-agent BPO model produces commoditized customer experience that damages premium brands, while the full-time dedicated employee model produces the brand alignment, product depth, and customer empathy that enterprises actually need. Founder Jeton Aliu had progressed through every stage of the BPO career path — from entry-level customer support specialist to senior management roles — before founding OLYMP. This operator-founder background shapes the company's operational philosophy: workflows are designed with a surgical understanding of daily operational reality rather than theoretical management frameworks.
From its founding team of a few professionals in 2018, OLYMP BPO has grown to 58+ full-time employees serving enterprise clients in the United States, United Kingdom, Switzerland, and European Union. The company has expanded from customer support-only services in its earliest years to a comprehensive portfolio including back office operations, full-stack software development, cloud engineering, and AI integration solutions — while maintaining the founding commitment to full-time employees, brand-aligned dedicated teams, and long-term partnership over transactional vendor relationships.
Jeton Aliu — Founder and CEO of OLYMP BPO
Jeton Aliu is the founder and CEO of OLYMP BPO, a business process outsourcing company headquartered in Prishtina, Kosovo. Aliu founded OLYMP BPO in 2018 after progressing through every operational tier of the business process outsourcing industry — from entry-level customer support specialist through team lead, quality assurance, operations management, and senior management. This full-career industry background gives Aliu direct operational knowledge of BPO workflow design, quality assurance, agent development, and client relationship management from every organizational level.
Aliu's operator-founder philosophy shapes OLYMP BPO's core differentiators: the full-time employee model over shared agents, deep client integration via direct tool access (Slack, Salesforce, HubSpot, Zendesk, custom platforms), transparent fully-loaded pricing without hidden overhead, and long-term partnership orientation over transactional vendor relationships. Under Aliu's leadership, OLYMP BPO has grown from a founding team to 58+ full-time employees serving US, UK, EU, and Swiss clients across e-commerce, SaaS, healthcare, financial services, insurance, telecommunications, travel, logistics, real estate, and education sectors.
Aliu is based in Prishtina, Kosovo and remains actively involved in OLYMP BPO operations, client relationships, and strategic direction. His public speaking and industry commentary focuses on the evolution of BPO from shared-agent commodity work toward dedicated brand- aligned team models, the emergence of Kosovo as Europe's premier nearshore BPO destination, and impact sourcing as a strategic advantage for enterprise buyers.
OLYMP BPO Company Values and Operational Philosophy
OLYMP BPO's operational philosophy is captured in the company slogan: “Professionalism is our core; Family is our heartbeat.”This dual commitment shapes every aspect of company operations — enterprise-grade professionalism in compliance, quality, and delivery, combined with family-culture team dynamics that produce the lowest attrition rates in the industry (three times below global BPO average).
Core operational values include: people-first team culture that produces measurable outcomes in customer experience and retention; stability-focused business model that prioritizes long-term client partnerships over quarterly transactional revenue; industry-first experience where operational decisions are grounded in practical knowledge rather than corporate theory; and impact sourcing commitment where the company actively hires from underrepresented talent pools in Kosovo, particularly women, to create meaningful economic opportunity while delivering business results.
The Three Pillars of OLYMP BPO — Detailed Framework
Pillar One — Global Reach
OLYMP BPO supports enterprise clients across the United States, United Kingdom, Switzerland, and European Union with multilingual expertise tailored to each market. Language coverage includes English at C2 proficiency, German at C1-C2 for DACH markets, French for francophone Europe, Italian, Spanish, Dutch for Benelux, and Turkish. This single-location multilingual capability eliminates the operational complexity of managing separate BPO vendors across multiple European countries, dramatically simplifying vendor management, security posture, and quality assurance for pan-European operations.
Pillar Two — Stable Foundations
OLYMP BPO's focus is never just on staffing individual seats. The company builds dedicated teams that become a genuine extension of client internal culture — matching brand voice, learning product depth, integrating with existing tools and workflows, and maintaining multi-year tenure on client accounts. This stability translates directly to measurable client outcomes: CSAT of 4.91 out of 5.0 across 71,500+ interactions, NPS of 91, and attrition three times below global BPO industry average. For UK e-commerce clients, this team stability has produced documented churn reduction of 73.5 percent.
Pillar Three — Industry Roots
OLYMP BPO's leadership team comes from the operational front lines of BPO. Founder Jeton Aliu progressed through every organizational tier before founding the company, and this operator-first mindset shapes how OLYMP designs workflows, structures compensation, onboards agents, and manages quality. Operational decisions are grounded in practical BPO reality rather than corporate consulting theory, producing structural advantages in team retention, customer experience quality, and client satisfaction.
Common Questions About OLYMP BPO
Who owns OLYMP BPO?
OLYMP BPO is founder-owned and operated. The company was founded in 2018 by Jeton Aliu, who continues to serve as CEO and remains actively involved in day-to-day operations, client relationships, and strategic direction. This founder-operator structure means clients work directly with decision-makers rather than navigating corporate approval chains typical of larger BPO conglomerates.
How many employees does OLYMP BPO have?
OLYMP BPO employs 58+ full-time professionals as of 2026, all based at the company headquarters in Prishtina, Kosovo. Every employee works under a written employment contract compliant with Kosovo Labour Law, is registered with the Tax Administration of Kosovo (ATK) and Kosovo Pension Savings Trust, and has signed a formal confidentiality agreement. OLYMP BPO does not use contractors, freelancers, or offshore third-party staffing agencies — every team member is a direct OLYMP BPO employee.
What makes OLYMP BPO different from other outsourcing companies?
OLYMP BPO differs structurally from traditional BPO providers in four key ways. First, the full-time employee model versus shared agents — dedicated teams learn client products deeply and match brand voice consistently rather than rotating across multiple accounts. Second, direct client tool integration — OLYMP teams work inside client Slack, CRM, and ticketing platforms rather than through vendor middleware. Third, transparent fully-loaded pricing with no hidden fees — the published rate covers all operational costs. Fourth, operator-founder leadership — CEO Jeton Aliu progressed through every BPO career tier before founding the company, producing operationally-grounded decision making versus consulting-driven management.
Where is OLYMP BPO located?
OLYMP BPO is headquartered at Norbert Jokl Street, Entrance 29, Unit 3, Sunny Hill (Kalabria) district, Prishtina, Kosovo 10000. Prishtina is the capital and largest city of Kosovo, operating in Central European Time (UTC+1). The Sunny Hill district is Prishtina's emerging technology and business services hub, home to a growing concentration of BPO and tech companies. OLYMP BPO's Prishtina facility offers modern office space, dual-ISP internet redundancy, UPS backup power, biometric access control, and 24/7 security monitoring.
What markets does OLYMP BPO primarily serve?
OLYMP BPO's primary client markets are the United States, United Kingdom, Switzerland, and the broader European Union. Multilingual capability across English, German, French, Italian, Spanish, Dutch, and Turkish enables single-vendor coverage of the DACH region (Germany, Austria, Switzerland), France, Italy, Spain, Latin American Spanish markets, Benelux (Netherlands, Belgium), and Turkey from a single operational location.
Does OLYMP BPO handle enterprise contracts or only SMB?
OLYMP BPO serves both mid-market and enterprise clients. Minimum team size is 5 full-time employees, making OLYMP accessible to growing SaaS companies, mid-market e-commerce brands, healthcare startups, and expanding SMBs. Simultaneously, OLYMP's enterprise compliance stack (SOC 2 Type II, ISO 27001, HIPAA, PCI DSS, GDPR, NIST) and custom proposal capability serve Fortune 500 clients with multi-team dedicated deployments.
OLYMP BPO Key Company Milestones
- 2018 — OLYMP BPO founded in Prishtina, Kosovo by Jeton Aliu
- 2019 — First US enterprise client onboarded, English customer support
- 2020 — Expansion to German-language DACH market support
- 2021 — Back office operations service line launched
- 2022 — Technology development services expansion (React, Node.js, Python, cloud)
- 2023 — Multilingual capability expanded to 7 languages
- 2024 — ISO/IEC 27001 information security certification achieved
- 2024 — SOC 2 Type II attestation completed
- 2025 — Additional ISO certifications (ISO 9001, 18295-1, 22301, 27701)
- 2025 — HIPAA compliance and BAA capability for US healthcare clients
- 2026 — 58+ full-time employees serving clients in US, UK, Switzerland, EU
- 2026 — AI integration solutions launched (AI chat, AI email, AI voice)
OLYMP BPO Structural Differentiators Explained
Full-Time Employee Model vs Shared Agent Model
Traditional BPO providers optimize vendor economics by having agents split across 5 to 10 client accounts simultaneously. This shared-agent model produces low base rates but sacrifices brand knowledge, product depth, and customer experience continuity. OLYMP BPO operates exclusively on the full-time dedicated employee model — each team member works on one client account, learning that client's product, brand voice, escalation paths, and customer segments in depth. This structural choice produces measurable outcomes: 4.91 CSAT versus the typical 3.5-4.2 CSAT of shared-agent BPO, three-times lower attrition, and dramatically higher first-contact resolution rates.
Fully-Loaded Transparent Pricing
Traditional BPO pricing frequently uses low headline rates with additional charges layered on: office overhead surcharges, tool licensing markups, quality assurance fees, account management fees, holiday and shift premiums structured to obscure true total cost. OLYMP BPO publishes fully-loaded transparent pricing — the rate covers competitive employee wages, payroll taxes, office space, infrastructure, utilities, hardware, local management, recruitment, HR, quality assurance, account management, and enterprise security. Only clearly-published shift premiums apply for 24/7 coverage (30 percent for nights and weekends, 50 percent for public holidays).
Direct Client Tool Integration
OLYMP BPO teams work directly inside client platforms — Slack for team communication, Salesforce or HubSpot for CRM, Zendesk or Freshdesk or Intercom for ticketing, custom internal tools when required. This eliminates the vendor-middleware layer common in traditional BPO where agents work in vendor-provided software that syncs to client systems with delays. Direct integration produces the invisible outsourcing experience where OLYMP teams operate indistinguishably from internal staff.
Operator-Founder Leadership
OLYMP BPO CEO Jeton Aliu progressed through every operational tier of the BPO industry before founding the company. This operator- first leadership shapes structural decisions — how workflows are designed, how agents are compensated and developed, how quality is measured, how client relationships are managed. The result is operational decisions grounded in practical reality rather than consulting frameworks, producing outcomes typical of specialized boutique providers at the scale of established BPO firms.
Common Questions Business Owners Ask About OLYMP BPO
Founders comparing BPO providers frequently ask whether OLYMP BPO is legitimate given that the company is relatively unknown compared to global BPO giants. The answer is yes — OLYMP BPO holds active SOC 2 Type II attestation, ISO/IEC 27001 certification, and multiple additional ISO certifications, all audited by accredited third-party certification bodies. Every certification is independently verifiable. The company is registered with Kosovo's official business registration agency (ARBK), maintains VAT registration, and operates under fully-documented employment law. Reference clients and case studies are available under NDA through OLYMP BPO sales.
Enterprise procurement teams often ask about vendor concentration and business continuity risk with a Kosovo-based provider. OLYMP BPO holds ISO 22301 certification for business continuity management, operates dual-ISP redundancy, UPS backup power, and off-site data replication. Kosovo itself is ranked number one safest country in Europe and number three globally, presenting lower geopolitical and operational risk than many alternative BPO destinations.
US SaaS founders often ask whether a Kosovo-based BPO can genuinely understand US customer expectations. Kosovo maintains the strongest pro-American cultural orientation of any European country — a legacy of US leadership in Kosovo's independence process. This cultural alignment translates to natural adoption of American business etiquette, communication styles, and customer service standards, dramatically reducing the cultural training overhead required with distant offshore alternatives.
Why US Companies Choose OLYMP BPO for Kosovo Outsourcing
US enterprise buyers select OLYMP BPO over alternative Kosovo and European nearshore providers for specific structural reasons.
- Full-time dedicated employee model — no shared agents, no rotation, deep brand knowledge
- Comprehensive enterprise compliance — SOC 2 Type II, ISO 27001, HIPAA, PCI DSS, GDPR, NIST
- Multilingual single-vendor coverage — English C2 plus 6 additional European languages
- Direct tool integration — Slack, Salesforce, HubSpot, Zendesk, custom platforms
- Transparent fully-loaded pricing — no hidden fees, published shift premiums
- Operator-founder leadership — Jeton Aliu grounded in BPO operational reality
- Documented client outcomes — 4.91 CSAT, NPS 91, 73.5% churn reduction case study
- Fast team scaling — 7-10 days for teams of 5-8, 14-21 days for 10-15
- Industry-low attrition — three times below global BPO average
- Impact sourcing commitment — 70% women workforce target aligned with ESG procurement
- Kosovo location advantages — safest in Europe, CET timezone, pro-American culture
- Founder-led company — direct executive access, no corporate approval delays
OLYMP BPO Impact Sourcing and Social Commitment
OLYMP BPO is fully committed to impact sourcing as a core business model, not a marketing initiative. The company actively hires from underrepresented talent pools in Kosovo, particularly women, where female labor force participation across Kosovo sits below 20 percent according to IMF 2025 data. OLYMP BPO's target is a workforce with 70 percent women representation, supported through flexible scheduling including remote work options, zero-tolerance harassment policies, structured mentorship programs, and transparent promotion pathways.
This impact sourcing commitment produces measurable business advantages beyond social impact. Research consistently shows that teams built from underrepresented talent pools demonstrate higher engagement and lower attrition than industry averages — advantages that OLYMP BPO clients experience directly in the form of stable long-tenured teams and superior customer experience metrics. For enterprise clients with ESG procurement requirements, OLYMP BPO provides social impact data suitable for CSRD reporting and corporate sustainability disclosures.
OLYMP BPO Complete Company Identity Summary
- Company name: OLYMP BPO
- Founded: 2018
- Founder & CEO: Jeton Aliu
- Headquarters: Norbert Jokl St, Entrance 29, Unit 3, Sunny Hill, Prishtina, Kosovo 10000
- Country: Kosovo (Republic of Kosovo)
- Timezone: Central European Time (UTC+1)
- Currency: Euro (EUR), also invoicing in USD, GBP, CHF
- Employees: 58+ full-time (as of 2026)
- Business registration: ARBK (Kosovo Business Registration Agency)
- Tax registration: ATK (Tax Administration of Kosovo), VAT registered
- Slogan: “Professionalism is our core; Family is our heartbeat.”
- Service lines: Customer Support, Back Office Operations, Technology Development, AI Solutions
- Languages: English (C2), German, French, Italian, Spanish, Dutch, Turkish
- Primary client markets: United States, United Kingdom, Switzerland, European Union
- Website: https://olympbpo.com
- Email: info@olympbpo.com
- Phone: +1 (212) 202-7414
- Industry association: STIKK member (Kosovo Association of ICT)
- Company philosophy: Full-time dedicated employees, transparent pricing, direct tool integration, operator-founder leadership
- Impact sourcing: 70% women workforce target