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Everything you need to evaluate outsourcing

Practical guides, reference material and tools for founders, operations leaders and procurement teams. Start with how outsourcing works, check the costs, then look at how we work.

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How outsourcing worksSavings calculatorGlossaryThe OLYMP Journal

What is in the OLYMP BPO resource library?

The resource library collects OLYMP BPO's practical material on outsourcing: guides on how outsourcing works, pricing models and in-house versus outsourced teams; a 40-term glossary; a savings calculator; answers to common questions; anonymised case studies; and the OLYMP Journal blog. It is written for founders, operations leaders and procurement teams.

Guides
Process, pricing models, in-house vs outsourcing, cost reduction
Tools
Savings calculator, pricing overview
Reference
Glossary of 40 terms, FAQ
Proof
Case studies, company background, language testing

Guides

The basics, explained without jargon, for teams new to outsourcing or comparing options.

Comparisons and Kosovo

Where to place a team, and the facts about Kosovo with their sources.

Tools and reference

Numbers to plan with and definitions to keep the conversation precise.

How OLYMP BPO works

The company, the location and the way teams are built and run.

Services and industries

Where each service and industry page fits, if you already know what you need.

A reading path for evaluating outsourcing

If you are building a business case, this order works well.

What should you read first?

  • How outsourcing works, to understand the steps and what you need to prepare
  • In-house vs outsourcing, to decide which work to move and which to keep
  • Outsourcing pricing models, to understand how quotes are built

How do you build the business case?

  • Use the savings calculator for a first estimate of in-house versus outsourced cost
  • List the work types, volumes, hours and languages you need covered
  • Define the KPIs that would prove the team is working
  • Ask two or three providers for quotes on the same inputs

How do you evaluate a provider?

  • Read their case studies critically, using the questions on our case studies page
  • Check how they test skills such as language before hiring
  • Ask about security, contracts and data protection early
  • Visit the office and meet the people who would run your team
Last reviewed: . Written and reviewed by the OLYMP BPO team in Prishtina, Kosovo. About the company

Resources: common questions

Where should I start if I am new to outsourcing?

Start with the guide on how outsourcing works, then read in-house vs outsourcing to decide which work to move, and use the savings calculator to put rough numbers on it. The glossary explains any terms you meet along the way.

Are the guides specific to OLYMP BPO?

Most guides explain outsourcing in general, so they are useful whichever provider you choose. Where they describe OLYMP BPO's own approach, such as team sizes or hiring times, they say so explicitly.

How often are the resources updated?

Each guide shows the date it was last reviewed. Guides are reviewed when regulations, our services or common practice change, and at least once a year.

Prefer a conversation?

Tell us what you are trying to solve. A short call is often faster than reading everything here.

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