At OLYMP, we believe that Business Process Outsourcing is more than just a service; it is a bridge between cultures. To understand why Kosovo has become a premier global destination, you have to understand the heart of our people. Our journey is one of profound transformation, built on a foundation of resilience and a tireless drive to connect with the world.
A New Beginning: From 1999 to Today
Our story changed forever in 1999. As the war ended, our people faced a "Year Zero," a moment where we had to rebuild our homes, our institutions, and our lives from the ground up. This history has forged a workforce with an unbreakable spirit.
When you partner with us, you are not just hiring employees; you are working with people who understand the value of opportunity and the power of hard work. This resilience is the secret ingredient that makes our team more dedicated and more invested in your success.
Why Kosovo? The Strategic Edge
The country boasts the youngest workforce in Europe, with over 50% of the population under 30. This creates a dynamic, tech-native labor pool. Operating in Central European Time (CET) allows for real-time support for European markets and serves as an ideal bridge for the UK and US. With a legal framework aligned with GDPR, Kosovo provides a secure environment for long-term investment.
The Secret to Our Success: Why We Excel in Languages
Our excellence is built on three key pillars:
- The Diaspora Connection: Deep ties to Germany, Switzerland, and Austria provide a massive pool of native-level speakers.
- Media Immersion: Kosovo does not dub international media. Our youth grow up consuming original English and German content.
- Linguistic Flexibility: The Albanian language allows our people to master the sounds of other languages without heavy regional accents.
Hospitality as a Business Standard
Our concept of "Besa"—a sacred promise and a code of honor—translates directly into professional loyalty. As a "coffee-culture" nation, we value relationship-building, making our people exceptionally good at empathy-driven Customer Experience (CX).
Future Proofing: Language from Day One
English is mandatory from 1st Grade, and German is often introduced by 3rd Grade. This sustainable talent pipeline produces roughly 20,000 graduates annually, keeping the talent pool fresh and highly skilled.