Customer support is critical, but it is also one of the most expensive functions for a U.S. business. Between high salaries, benefits, office space, and equipment, hiring in-house staff has become a major financial burden.
The Smarter Alternative for 2026
In 2026, U.S. companies are discovering that outsourcing to Kosovo doesn't just provide access to elite professionals—it reduces costs by over 60%. Kosovo offers a highly educated workforce and a growing talent pool that is deeply aligned with Western business standards.
Real Cost Savings: The Breakdown
Hiring a U.S.-based customer support representative can cost roughly $62,000 per year when including salary and overhead. In contrast, outsourcing to Kosovo reduces this cost to around $25,000 per year.
- Savings per Agent: ~$37,000 annually.
- Savings for a Team of 10: ~$370,000 annually.
Why Choose Kosovo Over Asia?
While traditional markets in Asia offer low rates, they often come with high turnover and time-zone friction. Kosovo provides:
- Competitive labor starting from $11 USD/hour.
- Stable, long-term staff with significantly lower turnover.
- Better cultural alignment and near-native English proficiency.
Maintaining High-Quality Standards
Reducing costs doesn't mean sacrificing quality. The OLYMP advantage ensures that your team in Kosovo performs at—or above—the level of an in-house team by utilizing:
- Dedicated Teams: Agents work only for your brand.
- Elite Supervision: A strict 1:10 supervisor-to-agent ratio.
- Continuous Monitoring: Real-time performance tracking and coaching.
"For U.S. companies, Kosovo isn't just a cost-saving measure; it's a strategic engine for scalable growth."
Start Saving with OLYMP BPO
We help U.S. companies build dedicated teams in Kosovo, handling everything from recruitment to daily operations. Visit olympbpo.com to see how much you can save this year.