A Partnership Built
To Last Generations

About OLYMP BPO — Kosovo Outsourcing Company Founded 2018

OLYMP BPO is a business process outsourcing company founded in 2018 in Prishtina, Kosovo. We started as a small team with a simple idea: to build an outsourcing company centered on people, stability, and long-term partnerships. From day one our focus was never just on providing staff. We wanted to build dedicated teams that truly become part of the companies we support across the United States, United Kingdom, and European Union.

The OLYMP BPO Story — From Small Team to Global Partner

Our founder Jeton Aliu came from the BPO industry and had seen the difference between short-term outsourcing solutions and teams built to last. Having progressed through every stage of the BPO career path from entry-level specialist to senior management, he founded OLYMP BPO with the experience to design outsourcing workflows with a surgical understanding of daily operational reality. That experience shapes how we operate today: with care, honesty, and a strong sense of responsibility.

OLYMP BPO Full-Time Employee Philosophy

OLYMP BPO works exclusively with Full-Time Employees rather than shared agents. This means your dedicated team develops deep intuitive understanding of your brand while maintaining superior data security and GDPR compliance. We do not operate as a distant vendor. By integrating directly into your Slack, CRM, and communication channels, our Kosovo-based professionals mirror your company culture so closely that the transition is invisible to your customers.

OLYMP BPO Global Reach from Kosovo

From Prishtina, Kosovo we support companies across the US, UK, and Europe with multilingual expertise in English at C2 proficiency, German, French, Italian, Spanish, Dutch, and Turkish. Kosovo operates in the CET timezone UTC plus one, providing seamless real-time coordination with all European markets and strong early morning and late night coverage for US Eastern time businesses.

OLYMP BPO Values — People, Stability, Long-Term Partnerships

Our company philosophy is built on three core pillars: global reach with multilingual expertise tailored to specific market needs, stable foundations where we build dedicated teams that become a true extension of your internal culture, and industry roots where practical experience drives every decision rather than corporate theory. Our slogan professionalism is our core, family is our heartbeat reflects the human-centric approach that defines every partnership.

Impact Sourcing and Community Impact

OLYMP BPO scales customer support and back office operations while creating meaningful career opportunities in the Prishtina community. We are 100 percent human-centric and committed to impact sourcing, targeting underrepresented talent especially women in Kosovo where female labor force participation sits below 20 percent according to IMF 2025 data. Every client partnership directly enables economic opportunity in Kosovo.

Why Choose OLYMP BPO as Your Outsourcing Partner

• Founded 2018 — over 6 years of dedicated BPO experience
• Headquartered in Prishtina, Kosovo — number one safest country in Europe
• Full-time employees only — no shared agents, deeper brand knowledge
• Multilingual teams — English C2, German, French, Italian, Spanish, Dutch, Turkish
• GDPR and UK GDPR compliant operations
• 24/7 coverage from CET timezone
• Serving US, UK, Switzerland, and EU businesses
• 1 to 10 supervisor to agent ratio for quality assurance
• 4.91 out of 5 CSAT score across 71,500 plus interactions
• NPS score of 91 and 73.5 percent churn reduction for UK e-commerce partner