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Support languages · Turkish

Turkish-language customer support with a dedicated team

Turkish-speaking customers live in Turkey and across Europe, from Berlin to Rotterdam to Vienna. OLYMP BPO builds dedicated Turkish-speaking teams in Prishtina that work in your tools, one to two hours behind Istanbul and on the same clock as your European operations.

Plan a Turkish-speaking teamWhat to plan for
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What does Turkish customer support outsourcing involve?

Turkish customer support outsourcing means dedicated, Turkish-speaking agents from a provider answer your customers by phone, email, chat and tickets, inside your tools. OLYMP BPO runs these teams in Prishtina, one to two hours behind Turkey and on Central European Time, which suits European companies with Turkish-speaking customers. Turkish-language support is priced by custom quote.

Languages
Turkish, with German or English alongside when needed
Markets
Turkey, Cyprus, Turkish-speaking customers in Europe
Time zone
CET/CEST; Turkey is 1–2 hours ahead
Pricing
Custom quote (English-speaking support from €10 per agent-hour)
Data rules
KVKK for customers in Turkey; GDPR for customers in the EU

How we set up a Turkish-speaking team

Each step ends with something you can check.

  1. Scope the work

    Week 1

    Channels, volumes, hours, customer locations and the second language you need. You get a written scope and a quote.

  2. Recruit and assess

    Weeks 1–3

    Candidates complete structured interviews, language and technical assessments in Turkish and the second language. You can interview the shortlist.

  3. Check your systems

    Weeks 2–3

    We test Turkish characters in your templates, macros and CRM fields before any customer sees a reply.

  4. Train on your product

    Before go-live

    Walkthroughs, test accounts and your knowledge base, then supervised replies until quality is stable.

  5. Go live and review

    From go-live

    Weekly review of real Turkish conversations against an agreed scorecard.

What a Turkish-speaking team handles

Customer contact in Turkish, and in a second language where your customers switch.

  • Phone support

    Inbound calls and call-backs on orders, accounts, bookings and complaints.

  • Email and tickets

    Written Turkish that follows your templates and tone, in your helpdesk.

  • Chat and messaging

    Live chat and messaging on your site, app or social channels.

  • Technical first line

    Account access and troubleshooting, escalated to your engineers with clear notes.

  • Orders, returns and billing

    Delivery questions, returns, refunds within your rules and payment queries.

  • Turkish with German or English

    For European companies whose customers write in Turkish one day and German or English the next.

Turkey and Turkish-speaking Europe

Who your customers are decides hours, language mix and the data rules that apply.

  • Turkey

    Form of address
    Siz is the default in service
    Time difference from Prishtina
    2 hours ahead in winter, 1 in summer (Turkey stays on UTC+3 all year)
    What to plan for
    Turkey's data protection law (KVKK) has its own rules for transfers abroad; religious holidays move each year

  • Cyprus

    Form of address
    Siz is the default
    Time difference from Prishtina
    1 hour ahead
    What to plan for
    Smaller volumes; often combined with Greek or English queues

  • Germany, Netherlands, Austria

    Form of address
    Siz is the default
    Time difference from Prishtina
    Same (CET/CEST)
    What to plan for
    Customers may switch between Turkish and the local language; EU GDPR applies

Turkish has six letters that English does not (ç, ğ, ı, ö, ş, ü), and the capital of i is İ while the lower case of I is ı. Check that your helpdesk, templates and CRM handle these characters, including upper- and lower-case conversion.

Getting Turkish-language support right

Turkish support has a few practical traps that have nothing to do with the agents' language skills. Plan for them early.

Check your systems for Turkish characters

Turkish has the letters ç, ğ, ı, ö, ş and ü, and treats i and ı as different letters: the capital of i is İ, and the lower case of I is ı. Templates, macros, search and CRM fields that convert case with English rules can turn a customer's name into something else. Test a few Turkish names and addresses in your tools before go-live.

Customers in Turkey or customers in Europe

  • Customers in Turkey: plan for Turkish business hours, which start one to two hours earlier than in Prishtina, and for religious holidays whose dates move each year.
  • Turkish-speaking customers in Germany, Austria or the Netherlands: hours follow the European working day, and many customers switch between Turkish and the local language, so a bilingual queue works well.
  • Siz is the default form of address in Turkish customer service.

Data protection

Personal data of customers in Turkey falls under Turkey's Personal Data Protection Law (KVKK, Law No. 6698), which has its own rules for transfers abroad. Customer data from the EU falls under the GDPR; Kosovo has no EU adequacy decision, so EU transfers rely on standard contractual clauses. Check the set-up with your counsel; this is general information, not legal advice.

Last reviewed: . Written and reviewed by the OLYMP BPO team in Prishtina, Kosovo. About the company

Turkish customer support outsourcing: common questions

How much does Turkish-language customer support cost?

Turkish-language support is priced by custom quote, depending on channels, hours, volume and the second language. Our published starting rate of €10 per agent-hour applies to English-speaking support.

Can agents handle Turkish and German in the same queue?

That is a common set-up for companies in Germany, Austria and the Netherlands with Turkish-speaking customers. We assess both languages during recruitment, and the style guide covers when to switch.

What working hours fit customers in Turkey?

Turkey is one hour ahead of Prishtina in summer and two in winter, so a normal Prishtina day covers most of the Turkish working day. Tell us the hours you need and we will confirm what we can staff.

Does Turkish data protection law apply?

If you process personal data of customers in Turkey, Turkey's Personal Data Protection Law (KVKK, Law No. 6698) applies, including its rules on transfers abroad. Check the set-up with your counsel; EU GDPR applies to customers in the EU.

Can we interview the agents?

Yes. Clients can take part in the selection process and interview shortlisted candidates.

Sources

Official sources for the legal references on this page.

  1. Personal Data Protection Law No. 6698 (KVKK), Personal Data Protection Authority, Türkiye
  2. Standard contractual clauses for international transfers, European Commission
  3. Adequacy decisions, European Commission

Need Turkish-speaking support?

Tell us where your customers are and which languages they write in. We will reply with a team plan and a written quote.

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