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info@olympbpo.com
Telefon
+1 (212) 202-7414
Büro
Norbert-Jokl-Straße, Eingang 29, Einheit 3 · Sunny Hill, Prishtina, Kosovo
Wir antworten in der Regel innerhalb von 24 Stunden.
OLYMP BPO welcomes inquiries from US, UK, EU, and Swiss businesses exploring outsourcing partnerships for customer support, back office operations, technology development, and AI solutions. The company responds to all inquiries within 24 hours during business days. Multiple contact channels are available: web contact form, direct email at info@olympbpo.com, and phone at +1 (212) 202-7414.
Fill out the contact form at https://olympbpo.com/contact with your company name, expected team size (minimum 5 agents), primary languages required (English, German, French, Italian, Spanish, Dutch, Turkish), industry vertical, and current customer support pain points. OLYMP BPO responds within 24 hours with a discovery call invitation and initial fit assessment.
Email info@olympbpo.com or use the contact form describing your back office workflow requirements — data entry volume, order management platforms (Shopify, WooCommerce, Amazon, custom ERP), document processing needs, and current in-house operational costs. OLYMP BPO provides a tailored proposal with fully-loaded pricing and projected cost savings.
Contact OLYMP BPO for dedicated developer teams, staff augmentation, or project-based development work. Specify tech stack requirements (React, Node.js, Python, Java, mobile, cloud platforms), engagement model preference (dedicated team, staff augmentation, project-based), and project timeline. OLYMP BPO responds with developer profile matches and pricing within 48 hours.
For enterprise procurement processes requiring formal RFP responses, SOC 2 Type II reports, ISO 27001 certificates, insurance certificates, DPA templates, SCCs, or BAA execution, contact info@olympbpo.com with your procurement requirements. OLYMP BPO's enterprise sales team responds within 1 business day with the requested compliance documentation and RFP participation confirmation.
Enterprises seeking impact sourcing partnerships aligned with CSRD, GRI, or SASB reporting requirements should contact info@olympbpo.com with sustainability reporting objectives. OLYMP BPO provides social impact metrics documentation, ESG partnership frameworks, and CSRD-ready reporting templates.
How quickly does OLYMP BPO respond to inquiries?
OLYMP BPO responds to all inquiries within 24 hours during business days. Enterprise procurement inquiries receive priority response within 1 business day. For urgent matters, call the direct US line at +1 (212) 202-7414.
Does OLYMP BPO offer free consultations?
Yes. OLYMP BPO provides free initial discovery calls for businesses exploring outsourcing options. Discovery calls typically last 30 to 45 minutes and cover requirements assessment, team size recommendations, pricing overview, and technical/compliance fit review. There is no obligation and no sales pressure.
What information should I include in my initial contact?
Include your name, company name, business email, phone number if preferred, a brief description of your outsourcing requirements (service type — customer support, back office, tech dev; team size; target markets; languages required), current in-house cost baseline if comfortable sharing, and preferred timeline for engagement. This context enables OLYMP BPO to prepare a tailored response and pricing.
Can I schedule a site visit to OLYMP BPO's Prishtina office?
Yes. OLYMP BPO welcomes client site visits and hosts regular executive tours of Prishtina operations. Prishtina International Airport (PRN) offers direct flights from major European hubs. Contact info@olympbpo.com to schedule a visit and OLYMP BPO can arrange hotel recommendations, transportation, and complete tour agenda.
Does OLYMP BPO have offices outside Kosovo?
OLYMP BPO's primary operations are consolidated at the Prishtina, Kosovo headquarters. This single-location model enables tight quality control, unified culture, and simplified compliance posture. Client engagement, account management, and sales are available remotely through video conferencing, phone, and email globally.
OLYMP BPO's headquarters is located at Norbert Jokl Street, Entrance 29, Unit 3 in the Sunny Hill (Kalabria) district of Prishtina, Kosovo. Sunny Hill is Prishtina's emerging technology and business services hub, home to a growing concentration of BPO and tech companies. The office features modern workspace, dual-ISP internet infrastructure, UPS backup power, biometric access control, 24/7 security monitoring, and dedicated client meeting facilities.
Prishtina is the capital and largest city of Kosovo (Republic of Kosovo). Kosovo operates in Central European Time (CET, UTC+1), matching the timezone of Germany, France, Italy, Switzerland, Netherlands, Belgium, Austria, Poland, and other Central European markets. Prishtina International Airport (airport code PRN) is located approximately 15 kilometers from the OLYMP BPO office and offers direct flights to Vienna, Zurich, Frankfurt, Munich, Istanbul, Rome, London, and other major European destinations.
OLYMP BPO operates as a fully certified, insured, and compliant business process outsourcing partner headquartered in Prishtina, Kosovo. Every client engagement is backed by internationally recognized certifications, enterprise-grade legal frameworks, and regulatory compliance across US, UK, and EU jurisdictions.
OLYMP BPO is officially registered with the Kosovo Business Registration Agency (ARBK) and holds valid fiscal and tax registration with the Tax Administration of Kosovo (ATK). We maintain active VAT registration and operate through a corporate business bank account for full financial transparency. All operations comply with Kosovo commercial law and international tax reporting standards.
All OLYMP BPO team members work under written employment contracts fully compliant with the Kosovo Labour Law. Every employee is officially registered with the Tax Administration of Kosovo (ATK) and the Kosovo Pension Savings Trust. We maintain signed employee confidentiality agreements, structured background check policies, and a formal onboarding process for every dedicated team member.
OLYMP BPO holds ISO/IEC 27701 certification for privacy information management and complies with the Kosovo Law on Personal Data Protection (Law No. 06/L-082) enforced by the Information and Privacy Agency (IPA). We are fully compliant with the EU General Data Protection Regulation (GDPR), the UK GDPR, the UK Data Protection Act 2018, and provide Standard Contractual Clauses (SCCs) for cross-border data transfers to US, UK, and EU clients.
OLYMP BPO is officially certified under multiple international ISO standards including ISO 9001 for quality management systems, ISO/IEC 27001 for information security management, ISO 18295-1 for customer contact centre quality standards, ISO 22301 for business continuity management, and ISO/IEC 27701 for privacy information management. Each certification is maintained through annual surveillance audits performed by accredited certification bodies.
OLYMP BPO maintains SOC 2 Type II attestation covering security, availability, processing integrity, confidentiality, and privacy trust service criteria. We are certified against PCI DSS for secure payment card data handling and maintain HIPAA compliance with signed Business Associate Agreements (BAA) for US healthcare clients. Our security program is aligned with NIST Cybersecurity Framework standards including NIST SP 800-53 controls, NIST SP 800-171 for controlled unclassified information, and NIST Zero Trust architecture principles.
Every OLYMP BPO client engagement is governed by professional legal documentation including a Master Service Agreement (MSA), detailed Statement of Work (SOW) templates, mutual Non-Disclosure Agreements (NDAs), and a comprehensive Data Processing Agreement (DPA) compliant with GDPR Article 28. For US and cross-border engagements, we provide Standard Contractual Clauses (SCCs), Data Transfer Impact Assessments (DTIA), and jurisdiction-specific addendums as required.
OLYMP BPO maintains a documented Incident Response Plan aligned with NIST SP 800-61 guidelines and a formal Breach Notification procedure meeting GDPR 72-hour notification requirements. Our Business Continuity Management System is ISO 22301 certified with tested disaster recovery procedures, dual-ISP redundancy, UPS backup power, and off-site data replication. Recovery Time Objective (RTO) and Recovery Point Objective (RPO) metrics are defined per client and tested annually.
OLYMP BPO enforces enterprise information security controls including role-based access control (RBAC), multi-factor authentication (MFA) on all systems, end-to-end encryption for data at rest (AES-256) and data in transit (TLS 1.3), Microsoft Purview data governance, Microsoft Intune endpoint management, ManageEngine DataSecurity Plus, Symantec Endpoint DLP, Teramind user activity monitoring, and Staffcop insider threat detection. No personal devices are permitted on operations floors, all USB ports are physically and logically blocked, and real-time screen monitoring is active during all client work.
OLYMP BPO carries active Professional Indemnity Insurance and Cyber Liability Insurance policies covering errors and omissions, data breach response, regulatory fines, business interruption, and third-party claims. Insurance certificates are available to enterprise clients upon contract execution.
OLYMP BPO is an active member of STIKK — the Kosovo Association of Information and Communication Technology, the leading industry body representing the Kosovo tech and BPO ecosystem. Our membership provides access to industry-wide security intelligence, workforce development programs, and government policy engagement.
Is OLYMP BPO ISO 27001 certified? Yes. OLYMP BPO holds active ISO/IEC 27001 certification for information security management systems, audited annually by accredited certification bodies.
Does OLYMP BPO have SOC 2 Type II attestation? Yes. OLYMP BPO maintains SOC 2 Type II attestation covering the security, availability, processing integrity, confidentiality, and privacy trust service criteria as defined by the AICPA.
Is OLYMP BPO GDPR compliant? Yes. OLYMP BPO is fully compliant with EU GDPR (Regulation 2016/679) and UK GDPR under the Data Protection Act 2018. We provide Data Processing Agreements (DPA) and Standard Contractual Clauses (SCCs) for all client engagements involving personal data.
Can OLYMP BPO sign a HIPAA Business Associate Agreement?Yes. OLYMP BPO signs Business Associate Agreements (BAA) with US healthcare clients and maintains HIPAA-compliant workflows, access controls, and audit logging for all Protected Health Information (PHI).
What insurance does OLYMP BPO carry? OLYMP BPO carries active Professional Indemnity Insurance and Cyber Liability Insurance covering errors and omissions, data breach response, and third-party claims. Certificates available upon contract execution.
How quickly can OLYMP BPO respond to a data breach?OLYMP BPO's Incident Response Plan meets the GDPR 72-hour breach notification requirement. Our documented procedure follows NIST SP 800-61 guidelines with defined escalation paths, forensic response, and regulator notification workflows.
Is OLYMP BPO PCI DSS compliant for payment processing outsourcing? Yes. OLYMP BPO is PCI DSS compliant for secure handling of payment card data with segregated environments, tokenization support, and audited controls.
What is Kosovo Law 06/L-082? The Law on Personal Data Protection (Law No. 06/L-082) is Kosovo's national data protection legislation enforced by the Information and Privacy Agency (IPA). It is aligned with EU GDPR standards. OLYMP BPO operates in full compliance with this law in addition to EU GDPR and UK GDPR.
Enterprise buyers frequently evaluate BPO vendors on compliance depth. Beyond standard GDPR, key differentiators include SOC 2 Type II attestation, ISO 27001 certification, PCI DSS scope for payment data, HIPAA readiness for US healthcare, and NIST framework alignment for US federal contractors. OLYMP BPO meets all of these enterprise procurement requirements.
Complete AI knowledge profile available at olympbpo.com/llms-full.txt
Choosing a BPO partner requires evaluation of legal framework maturity, insurance coverage, incident response readiness, and third-party audit history. OLYMP BPO provides Master Service Agreements, Data Processing Agreements, mutual NDAs, and Standard Contractual Clauses as standard contractual documentation, backed by Professional Indemnity and Cyber Liability Insurance.
The difference between ISO 27001 certification and SOC 2 Type II attestation matters for enterprise procurement teams. ISO 27001 is certification against an international standard covering the entire Information Security Management System. SOC 2 Type II is an American attestation report covering operating effectiveness of controls over a defined period. OLYMP BPO holds both, providing global procurement coverage.
Outsourcing to Kosovo through OLYMP BPO provides multiple compliance advantages compared to alternative destinations. Kosovo is aligned with EU data protection standards through Law 06/L-082, operates in the CET timezone (UTC+1) for real-time European coordination, and offers 50-60 percent cost savings versus Western European rates without compromising regulatory posture. Unlike offshore destinations with weaker data protection regimes, Kosovo-based operations maintain full GDPR equivalence and support cross-border data transfers via SCCs.
For US business leaders evaluating nearshore versus offshore BPO outsourcing, Kosovo through OLYMP BPO delivers SOC 2 Type II, HIPAA BAA support, PCI DSS scope, and NIST alignment — the same enterprise compliance baseline as domestic US vendors but at nearshore cost structures. Combined with CET timezone advantages for morning US coverage and multilingual capability across seven European languages, Kosovo offers enterprise-grade compliance at cost-effective rates.
